Bkk Fun-their fail

At the end of September I decided I wanted to buy a monthly pass from  one of the new ticket machines. BIG MISTAKE

After going through the whole process and getting to the payment screen everything seem to be going fine. Unfortunately all was not well and the ticket machine did not give any thing, no ticket no receipt.

So we go to the ticket booth and the lady working at the time said we had to go to Deak to file a report. I had to buy a single ticket to get to Deák as I was in Nyugati Metro station.

By this time I was pretty annoyed, I get to Deák customer service desk, explain the problem to the girl. I could tell my the girls face she had understood what I said but she did not know how to reply in English, she just kept saying Igen, Igen (yes). So I said to my other half, please speak to her in Hungarian this is going to be painful enough as it is.

The girls initial reaction is,well the lady at Nyugati shouldn’t have sent you here and the machine probably didn’t take your money, so you should just check it online when you get home. This is a common thing in Hungary when people can’t be bother to deal with a problem (far to often) they just give you some lame reason, so as not to actually deal with any problem. At this point I said to my boyfriend well We’ve lost 1.5hrs of our Sunday just trying to buy a monthly ticket, so lets waste bkk times.

So we said to the girl, well the online banking  won’t update until tomorrow morning, if we don’t file a report now, how can we prove we were ever even at the machine? With a rather large sigh she agrees to complete the form. The first questions is what is the machine number, I’d taken a picture, she puts it in the system. According Bkk system the machine is located at a Hev station pretty far out. The next questions is the best “are you sure this was at Nyugati?”Because I always go around taking picture of ticket machine numbers, obviously the system is wrong. Fair enough these are new machines, but surely there is some logical system to installing the machines?Form complete She tells us that bkk have 30 days to deal with the request. We buy another ticket and go on with the rest of our day.

Monday afternoon I check the bank and surprise surprise the money has been taken. By chance I check the bank a few days later and I was amazed to see the money had been refunded. Which was of course fantastic, but very surprising as thing never happen that quickly in a country slowed by reams of paper work and beauracracy.

Today I receive a phone call from bkk, telling me I cannot get a refund. I do not tell the girl on the other end of the phone that I’d already received a refund but carried on the phone call to say that the money had been taken from my account ect ect. She told me I need to send a copy bank statement by email.

It’s just very funny for me that different departments do not communicate, so I will email my bank statement to them and who knows maybe I’ll get another refund!

Hungary is moving forward especially in Budapest in terms of improving public transport and simplifying things, but they can just never ever seem to get it right first time around. 😦

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